Shipping policy


Shipping & Returns

Thank you for shopping with Astral! We’re dedicated to providing you with high-quality products and exceptional service. Please take a moment to review our Shipping & Returns Policy below.

SHIPPING INFORMATION

We offer shipping to a variety of locations. Once your order is placed, we process and ship it as quickly as possible.

Processing & Shipping Details:

  • Processing Time: Orders are processed within 1–2 business days.
  • Shipping Time: Delivery times vary by location. Estimated times:
    • Domestic Shipping: 3–7 business days
    • International Shipping: 7–14 business days
  • Shipping Costs: Calculated at checkout based on order weight and destination.
  • Order Tracking: Once shipped, you’ll receive an email with tracking details to follow your order’s progress.
  • Shipping Delays: While we do our best to ensure timely delivery, external factors such as weather, customs, or carrier delays may affect shipping times.

RETURNS & EXCHANGES

At Projct Astral, we value your support and strive for complete satisfaction. However, we do not accept returns or exchanges for any reason, including but not limited to:

  • Change of mind
  • Incorrect size choice
  • Product dissatisfaction

Please double-check your order details, including size and style, before completing your purchase. We encourage reviewing product descriptions, sizing guides, and images carefully.

DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, please contact us immediately at support@projctastral.com with the following information:

  • Your order number
  • A description of the issue
  • Photos of the damaged or defective product

If confirmed, we’ll work with you to find a suitable resolution—this may include a replacement or store credit at our discretion.

ORDER MODIFICATIONS

Once your order is placed, it’s processed quickly to ensure timely delivery. Therefore, we cannot guarantee modifications or cancellations after your order has been confirmed. Please verify all order and shipping details before completing your purchase.

CONTACT US

If you have any questions or concerns about our shipping or return policies, please reach out to us:

  • Email: support@projctastral.com

By purchasing from Astral, you agree to our Shipping & Returns Policy. Please review these terms carefully before completing your order.